Contact us
You can reach us through our slack support channel.
Otherwise, here's how you can contact us based on the stage you are in or the urgency of the issue:
During integration with the SDK
Join the #expert-workspace-sdk-messaging-support Slack channel and send details about the product to which you are requestsing integration.
Who will handle the request ?
SDK team product manager.
During UAT
Contact us via email at anywhereexpert-sdk@soluto.com. Please provide a full list of spotted issues and defined priority for solution.
Production issue
Contact ATOC. Please be sure to include session, customer, and expert ids to allow investigation.
Who will handle the request ?
The relevant team's on-duty devs, according to the issue and ATOC runbook.
SLA for response
According to ATOC issue priority (P1, P2 etc).
Report bugs or feature requests
Please reach out in the slack support channel with a description of the bug.
Who will handle the request ?
Relevant team product manager.